Delivery

WHERE DO WE DELIVER?

We deliver to the following Sydney metropolitan areas.

All Sydney Central and Inner Metro, North Shore, Eastern Suburbs, Western Suburbs and the Hills District.

 

WHEN DO WE DELIVER?

We deliver from 7am to 5pm Monday / Wednesday / Friday. We do not deliver on weekends or Public Holidays.

WHAT ARE THE DELIVERY DEADLINES?

The deadline for next day delivery is 3pm.

Last orders placed by:  

 Delivery day:

Sunday 3pm

Monday

 

 

Tuesday 3pm

Wednesday

 

 

Thursday 3pm

Friday

 

IS THERE A DELIVERY CHARGE?

We do not charge a delivery fee, however, there is a minimum spend per delivery.

IS THERE A MINIMUM SPEND PER DELIVERY?

There is a minimum spend of $150.00 for deliveries.

CAN I CHANGE THE DELIVERY DAY AND/OR TIME?

Once the order has been processed and paid for you will be unable to amend your delivery date or time on our website. To discuss special circumstances please contact us directly. Depending on the amount of notice a different delivery day and/or time may be organised.

WHAT IF I AM NOT AT THE BUSINESS PREMISE TO ACCEPT THE DELIVERY?

Whilst we prefer you to be at your business premise to accept your delivery, there is a field for special delivery instructions should you not be available at your nominated delivery time. If there are no delivery instructions your order will be left outside your business premise and we will take no responsibility for missing or damaged items. 

WHAT IF A PRODUCT I ORDERED IS NOT AVAILABLE ON THE DAY?

In the event that a product is out of stock we will make every effort to contact you. If we cannot reach you we will replace any out of stock products with obvious substitutions. If you would prefer not to have your products substituted please specify this in your order notes. If we cannot find a suitable replacement your credit card will be refunded accordingly.

WHAT IF THERE IS AN ITEM MISSING IN MY DELIVERY?

Please check your invoice to see if the missing product is out of stock, and whether a refund has been issued or the product substituted. For any discrepancies please contact us and ask for the accounts department.

CAN I RETURN AN ITEM?

Imperfect Market guarantees to deliver high quality, market fresh produce direct to your business.

Should you be dissatisfied with the quality of any item we will provide a full credit. We do ask that you notify us within 24 hours of receiving the delivery.

In the event that an item is damaged or the wrong item has been delivered, where possible we will re deliver with a replacement or provide a full refund.

We will not be responsible for any loss or damage which occurs to items after delivery due to late collection or otherwise.